Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 2060 customer ratings since 2020-01-20 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

982 Customer Reviews over 99 pages

  • Reviewer
    Location
    Exeter
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Really poor on several levels. Slow internet and poor service throughout. Then we leave, purely because of this. Next, nearly 6 months after switching, we hear from a debt company who claim to be to do with Vodafone but look like scammers (how exactly does a debt collection agency make any money from fees of £17?). Vodafone next tell us not to worry, it sounds like a scam. Then back to square one as we get a letter about this. Now even more wasted time with staff who don't seem to know what is going on. Does the left arm of this company ever know what the right hand is doing?
  • Reviewer
    Location
    Hitchin
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I am actually quite impressed - so I was on Sky and was having constant dropouts getting worse and worse, with the useless Sky call centre telling me there was no problem, there was just traffic on the line, and no point Openreach coming out.

    I switched to Vodafone and was obviously having the same issue, as I suspected it was a line fault. A few minutes on the webchat with Vodafone and they confirmed there was an issue, said they'd send an engineer round if they couldn't fix it virtually. Openreach engineer came round within 3 days, and seems to have found/fixed the issue. I'm impressed with their customer service, haven't tried the call centre but the guys on the webchat are helpful.
  • Reviewer
    Location
    Uxbridge
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    The level of customer service at Vodafone kills any benefits from any service they have. You can easily ruin your day and waste your energy and get nothing done. Add to that, I have been charged for full two months for a service that I cancelled during the first 14 days, and never manage to get my money back with their customer support!
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    The first couple of years Vodaphone appeared fine - until we came to move house. Then they either could not or would not do the simplest of tasks - even the ones they would agree on. And their complaints procedure seems to be in the stone ages.
  • Reviewer
    Location
    Suffolk
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Still waiting for "superfast2" broadband to be activated. Official complaint has done nothing and my case worker is as bad as live chat, tells me nothing apart from Openreach is on it. 4 weeks and counting just hoping they will end the contract when I contact the Ombudsman.
  • Reviewer
    Location
    cardiff
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid, Avoid, Avoid. Now on day 6 of no broadband with no end in sight! Agreed a new contract with Vodafone to move from sky, with our activation date last Friday.

    Red light flashing on router, called every day with promises that its a problem on the line and it will be sorted tomorrow by an openreach engineer. This has been going on for three days.

    No call back, no one owning the problem, possibly the worst customer service I have encountered!

    Do not even consider using them!
  • Reviewer
    Location
    oldmeldrum
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was with Vodaphone for nearly 2 years. When I joined I didnt get the promised speed, it was only 25Mbps, they discounted the cost. for the last few months i was getting drop out and speeds of less than 10Mbps, I kept having to reboot the router. Their help team were no use. just moved to BT and now getting 47Mps, wish I moved earlier, Vodaphone had me under the impression that I was only getting 25Mps to the property.
  • Reviewer
    Location
    Wrexham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    possibly the worst internet i have ever used can’t even play a game of fifa without lagging, my data is more reliable than this, takes about 10 years to install a game, stay way from this i ter et provider so you don’t have the same problems as me :(
  • Reviewer
    Location
    Skipton, North Yorkshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Joined Vodafone less than 2 months ago from Plusnet. Supplied router very good and easy to connect. I joined after a Uswitch review but the main problem since has been contacting anyone at Vodafone other than a bot or people in India or Egypt and I was initially charged more than the advertised Uswitch deal and still need to sort out problems with my account which is not easy to "see" on the Vodafone website.
  • Reviewer
    Location
    Hereford
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Main problem is every time I’ve moved house, Vodophone mess up the order and it can take up to 2 months to get connected. When I’ve tried to phone them, I’m either on hold for upwards of over .Or like this evening, I was cut off 6 times.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.