Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 2060 customer ratings since 2020-01-20 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

982 Customer Reviews over 25 pages

  • Reviewer
    Location
    Camberley
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I’ve had Vodafone broadband since June, I replaced virgin media 100mg broadband as the costs were getting out of control and for one person I was clearly overpaying for speed I didn’t really need. After switching, It’s almost felt like there has been no difference in speed and my Vodafone broadband. Has consistently been over the advertised speed. Very satisfied so far
  • Reviewer
    Location
    Grantham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Well I have had this broadband for over a year now and can make several observations from experience.

    The modem is not the most powerful and does not give the greatest coverage but it will just about do. It is easy to install and the base settings are adequate for the uninformed though you can delve and set mac address filtering etc if you wish to make it more difficult for hackers etc.

    As a previous Origin and BT customer, I can say the guaranteed speed of Vodafone is a vast improvement over the others. I found with both BT and Origin my speed would be great for a month or so but then would slowly drop to ridiculous levels, then after complaining, it would miraculously come back (even though there was no fault, apparently). I blame vectoring.

    With Vodafone my speed, whilst not the 55 as advertised minimum is consistent around 52 and I get a 20% discount because it is not 55. Well 52 is much much better than I ever achieved with either Origin or BT so hats off for that. The reason for the slightly slower speed is not a Vodafone issue, the Openreach fibre to the cabinet lines simply cannot deliver a greater speed, yet.

    As for customer service, they have a web system that really works, put an issue there and it is quickly picked and responded to. I have to say I have not needed to contact them myself as the system just works and works well and consistently, I have had the line drop a couple of times over the year but that was on both occasions down to Openreach working on the lines and nothing to do with Vodafone (I live in the sticks and an Openreach van on the horizon usually means my line goes down for about 10 mins), but after that all is well and back working again.

    All in all, a really good consistent quality service that does what it says on the tin and I highly recommend it.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Have recently switched to Vodaphone from Virgin because of cost. Vodaphone is not as fast as Virgin, but more than fast enough for my needs. The customer service is excellent (not put on hold for 30 mins and staff very helpful). Engineers come when they say and service (after initial teething) has been reliable.
  • Reviewer
    Location
    Redbridge
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have had various ISPs and Vodafone has been decent (a couple of minutes-long outages) but down-stream bandwidth are consistently above 20Mbps (mostly 40Mbps) which is good enough for my IPsec, streaming and kids' usage. Had experienced loads of other ISPs for myself and supporting colleagues' home internet during lockdown, so far Vodafone (decent), BT (mostly decent), Zen (good), Sky (ok-ish), Now (meh-ok), Virgin (where's the rest of 480Mb?) and Origin (god no).
  • Reviewer
    Location
    Caldicot
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    So far I have had no issues with Vodafone since switching from PlusNet (Who started charging £40pm for a below-average service). Vodafone genuinely seems quicker to me (Perhaps their router is better?) and I haven't had any internet dropouts (Of which mini ones were a constant pain with Plusnet). The added bonus with Vodafone is that their customer service so far has been great (Despite Covid) and I'm paying much less. Top marks and as long as this continues then I won't be looking anywhere else. I would highly recommend!
  • Reviewer
    Location
    Sutton Surrey
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Only had it for a week now but getting above my 63 at the moment I’m getting 74 and no problems at all, very happy with price.
  • Reviewer
    Location
    Leeds
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just a quick note... I've only been wiht Vodafone for a month and not had any issue, nor have i contacted customer services.

    I'm very happy with the service and have been getting the promised sync speed, although connection speed does tend to be a little lower which is not explain by my WIFI connection.
  • Reviewer
    Location
    Colchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have just upgradee to Superfast 2. The download speed is on average 71 and upload 18. Vodafone have always been very helpful over the phone and in the local outlet. For a total price of £23 + £5 for unlimited phone calls. Extremely happy with the service.
  • Reviewer
    Location
    MANCHESTER
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I chose Vodafone because they were the cheapest provider and also as I thought they are a big well known brand they should be OK. When I first got connected there were some teething issues with the speed up and down but after maybe a week it was fine u get about 70mbit via wired, wireless is lower maybe 35-50 depending if I go from 2.4ghz to 5ghz. I wish it was a bit faster on wireless so I think I will get my own router configured as I have heard the router is the issue with wireless speeds. Can't complain really all streaming etc works without buffering.
  • Reviewer
    Location
    Washington, Tyne and Wear
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moving over from Virgin, I needed something that had a solid speed, rather than one that was up and down like Virgin was.

    Ever since signing up for Vodafone I've been impressed. Signing up and being installed took around 10 days and after waiting the obligatory week for our speed to level out, it's been reliable and at the speed we have been promised.

    The app is also brilliant! Being able to track what devices are connected is a god send, especially when I can boost the speed to one device when I am gaming!

    Overall I'm really impressed with Vodafone, the price I pay is exceptional and the service has been great. I don't get where the bad reviews are coming from.
  • Reviewer
    Location
    Colchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Over the years I've had a lot of experience in trying out a number of different Broadband packages and each time have been terribly disappointed, until now. Our area suffers from having old style BT line connections with a great deal of inertia on the part of BT to change things unless of course you happen to be buying their service for much greater than the average market price.

    Every previous attempt over the past decade has led to similar results with poor download speeds and a pretty mundane response from the provider.

    In desperation I turned to Vodafone, with whom I have my mobile service, and who are now offering a good deal on Superfast Broadband with a guaranteed minimum speed. When I contacted them to explain my connection problems they assured me it would not be a problem to them and I would be able to achieve a Superfast service. Initially, however that did not prove correct as, on the connection date the Open Reach engineer discovered there were no spare Superfast ports available in our BT service box.

    Within minutes of finding this out I received a call from Vodafone Customer Services explaining the issues and with an immediate alternative temporary internet solution to keep me connected while they sorted it out with BT and Open Reach.

    In the space of the next seven days I had updates aplenty from Vodafone and then they achieved what others had failed to do - I had a Superfast connection.

    Never in more than a decade of other providers, including Talk Talk (abysmal twice), Plus Net (twice), Sky and John Lewis (which is Plus Net in disguise I think) have I ever had this level of service, nor the results I was seeking.
    In the past my average download speeds were a pitiful 2Mbps if I was lucky. Now since Voadfone its averaging 21.5 MBps, more than ten times better.

    To top that the Vodafone router is amazing. It's robust and efficient with what I believe they call Beaming technology. Before we could not use Wifi in our garden yet now we have connections all the way to the back of it and even inside a summerhouse which is a good 30 metres away from teh router, with little impact on download speed.

    Am I pleased? You bet! Thank you Vodafone. Never before have I been able to write a review for anything which is as glowing as this one. But please keep it up for all those others out there who like me have been through hell and back with some of the other less effective providers.
  • Reviewer
    Location
    Newcastle
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    All I can say is this... Absolutely amazing!

    Moving from Talktalk, this service didn't have to do much to be good. Our Internet went live at 22:00 on the day of connection which was a minor hassle but nothing that our house couldn't handle as talktalk wouldn't even work! Customer service is brilliant, got through to someone in Newcastle which was nice and since it went live, I'm getting a solid 50mbps+ consistently and at a brilliant price!

    The router and app are brilliant also
  • Reviewer
    Location
    Ayrshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Switched from Sky. Works flawlessly, up and running within an hour.

    I had hesitations reading the reviews, however there is 2 sides to every story.
  • Reviewer
    Location
    Treorchy
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Fantastic! Took the plunge, despite negative reviews and Vodafone's history of customer service. Switchover was effortless with slightly better speeds than I'd previously had with Sky. I get a consistent 79.6MB on their 76MB package so very happy indeed. Home broadband customer service is also reliable and accurate.

    I getter better performance too from the router!
  • Reviewer
    Location
    Near Braintree
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Impossible to say how satisfied I am. After 18 months with "Bungeling" PlusNet and a year of unsatisfactory phone calls to India with BT, I changed and am getting a reliable 30megs. Fantastic
  • Reviewer
    Location
    Rutland
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Having read reviews on here, it was with some trepidation I decided to swap from BT Infinity to Vodafone. That said I think all the broadband providers, including BT, have just as bad reviews.
    We swapped on 16th June and one month later have now received first bill. I can only recount our experience which has been faultless. I actually can think of nothing whatsoever to criticise. It all happened as it was scheduled to, our speeds are just as good as before, reliability is probably better. The bill was exactly as expected.
    We have been Vodafone mobile customers for some years so get the lower rate. Now saving in excess of £400 per annum.
    So 10/10, thank you Vodafone you got it right for us
  • Reviewer
    Location
    Ashford
    Reviewing
    Vodafone
    Date
    Ratings
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Vodafone processed my order incorrectly by installing a brand new line for broadband instead of taking over the working line of BT. So I end up having two landline numbers and two broadband package. What is worse is that they did not send any confirmation of service after the installation because they have got my email wrong so I did not realise this until BT chase me for payment. Very poor customer service and very annoying indeed! I spent the whole Good Friday morning dealing with this mess that is created by Vodafone and they denied it all the way and refuse to compensate.
  • Reviewer
    Location
    North
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We signed up with Vodafone because they were offering a very competitive deal - 76Mbps for 18 months at £30 a month with no setup charges.

    The speed was up and down initially but after a week or so it stabilised at a constant 76Mbps or thereabouts. So it needs to be given a chance to settle down.

    The Vodafone Connect router is fine, but the wifi signal had been a little bit better with the BT Smart Hub. So we use the Smart Hub for wifi, by switching wifi off on the Vodafone router (button on side), switching off DHCP server on the BT router (in settings), and connecting both routers by network cable. Works fine, costs nothing.

    More than happy with Vodafone.
  • Reviewer
    Location
    West Bromwich
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Excellent overall
  • Reviewer
    Location
    Lincoln
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I am on a 78mbps Unlimited Fibre connection since mid of August 2017. I am quite satisfied with Vodafone. The minimum guaranteed download speed for my location is 55.86Mbps, and I have checked actual speed throughout the last week and the speed is consistently coming between 55 to 56 mbps (speedtest.net was used for checking speed). Upload speed is between 17 to 19 mbps. Earlier I was facing problem with Wifi and I contacted Vodafone regarding this at 9 PM, and my problem was quite competently solved by a customer service agent (Amit). The problem was in my computer itself. I wasn't expecting to get in contact with an agent so late at night, let alone getting my problem solved, but I was pleasantly surprised that Vodafone's 24/7 customer service actually works!
  • Reviewer
    Location
    Kent
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I was just after fast, inexpensive 'no frills' broadband and that's exactly what I got. I went for Unlimited Fibre 76.

    No hassle, the change over worked when they said it would, nice router. No hassle and day one it was 4 times faster than my old sky instantly getting 65 mbs which I suspect will hit 70+ mbs once its settled in.

    At last, a 21st century internet connection at a very reasonable cost.

    Never had to call customer service, which is fine by me.

    I'm not impressed easily but this has been a great experience (so far!)
  • Reviewer
    Location
    Abbey Wood
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have had Vodafone Broadband for over nearly two weeks now, and I can only say it is great. I switched from BT Infinity which i've had for a number of years since it was first released.
    The switch over was painless, I was told to plug the router in before 8am on the morning of the switch over. I plugged it in at 6:30 am , and the service was already live.
    Speed is better than BT, 76m line and am getting 74m+ was only managing 68m on BT.
    I was using my own Netgear router with BT as the home hub is one of the worst routers I have ever used and asked if I could again , I was told that was not possible, so I have run there router since install and have found it to be as good as my own.
    Remember to switch the channels from auto to another one, I use wifi analyzer on my phone to see the best channel to use, this removes any problems with wifi clutter from other peoples routers. Changing channels is simple with the Vodafone Router's simple web interface.
  • Reviewer
    Location
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    My wife and I have just moved into our first home and the first thing I wanted to get up and running was the internet as I know this is usually what takes the longest.

    I did some researching online and price comparing for fibre Broadband and Vodafone along with Talktalk were by far the cheapest available. My mother has Talktalk fibre and I really can't say a bad word about them but what sold me to choose Vodafone was the current offer they have on where you can choose a free gift. I chose the Wireless speaker which I've wanted to buy for a while so it was a no brainer for me.

    I was given a date for an engineer to come round and fit a new line as ours had been cut completely by I presume the people living at the flat before us.

    The engineer called me 15mins before arriving just to let me know he was on his way. He was very friendly and the work carried out was very neat so no ugly cables running up and down the walls. He finished the job within an hour or so and said once the router has turned on and done what it needs to do it should all be up and running.

    5 hours later and we still didn't have any Internet so I decided to call Vodafone just to check this was normal as I was told it can take up to midnight for the line to be activated.

    I called at about 7pm and there was a que of just under an hour so I decided to use their call back service. I received a call back from a lady who was really brilliant from start to finish and she told me that something needed to be done their end to get our internet up and running. I stayed on the line for about 15mins whilst they done the necessary bits their end, she then explained how to reset the router and then said to leave it to work through it's boot up process and to try again in half an hour to see if it was working. She also promised a call back in an hour to make sure it was working.

    Within 20 mins or so our Fibre broadband was all up and running and straight away with the speeds we was told we would get. I was called back as promised too just to make sure everything was up and running which I thought was fantastic as usually companies will promise a call back and you'll never hear from them again!

    Other than the minor delay it getting it up and running so far I really don't have a bad word to say about Vodafone's broadband service.

    Along with the best price available there is no traffic shaping meaning no slowing you down during peak hours, no download limits, possibly the most helpful and friendliest customer service I have ever used and a free wireless speaker worth £180!!

    Vodafone have clearly put a lot of effort and resources into getting their broadband right and competing with the big boys and it most definitely shows.

    It's early days but so far I have been nothing but impressed and won't hesitate to recommend you to everyone I know!
  • Reviewer
    Location
    Bury St Edmunds
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Can't fault it... Now with ofcom law they give you a guaranteed speed and speeds you can get up to... 73mbps constant... A few niggles with my first router but a call to them.. Based in Scotland no less... They were on the case.. Adjusted settings pushed a firmware not yet out didn't fix it so the sent me a new router which was up and running in 10 mins. Coming from sky which was poor and slow.. It's amazing.. Something to do with them not sharing bts data lines and having 2 of there own.. Keep up the good work Vodafone.
  • Reviewer
    Location
    Midlands
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Joined Voda Fibre from Sky on the 38mbps. Router arrived ontime, plugged in and started working immediately on the said day with constant 38mbps when tested. For the price, no complaints from me, works perfect, never dropped in 4 weeks so far and no line rental costs !!
  • Reviewer
    Location
    Bury Lancashire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    So far so good everything was on time never had a day without internet. Everything went as they said we have to firesticks 2 Xbox consoles a PS4 2 tablets a laptop and 4 phones connect and it's never dropped a bit. Very happy so far and it's faster speed than I got told it was only Surpose to be 27-38meg but I get all least 40meg speed so it's a thumbs up for me glad I changed from sky
  • Reviewer
    Location
    Fraserburgh
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just moved from BT to Vodafone and so far everything is as good as BT only much cheaper. No regrets for moving.
  • Reviewer
    Location
    Warwick
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I was a bit dubious about moving to Vodafone Broadband as there seemed to be so many bad reviews of their service, but I have to say that the company has exceeded my expectations in every way. The changeover was handled quickly and efficiently, I was kept informed during the process, and the service was activated on schedule. The initial speed was very slow, but when I raised this with Vodafone they organised for an engineer to visit within less than 24 hours. He found a problem with the wiring in the main socket in the house and sorted it out at no charge. My current download speed of 40 Mb/s is even faster than Vodafone's claim of 38 Mb/s. This compares with the 36 Mb/s I was getting on a service rated at 76 Mb/s from my old provider, who definitely didn't do me proud. I'm a happy customer. Well done, Vodafone!
  • Reviewer
    Location
    Church House Stoke Abbott
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Broad band is in a holiday let and we have had very positive response from clients, only problem was with Openreach repairing a fault, Vodafone was great at chasing them up and offered a compensation discount on my next bill.
  • Reviewer
    Location
    Hampshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We recently cancelled our fibre with Sky due to this one being alot cheaper. I was slightly worried after I signed up reading some of the reviews, but after having it for 3 weeks its been fine,.

    the router is much better than the sky one and I no longer need to use my additional TP Link Wifi booster. The speed is actually better than I was getting before and the app is really good and has all sorts of features,.
  • Reviewer
    Location
    LEAMINGTON SPA
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I read these reviews after I had agreed to make the switch and was full of dread. They offer 30 days cooling off so I thought I would see how it goes.

    All I can say is that it is exactly as promised. High speed connection for £20, perfectly reliable. I have had no problems at all.
  • Reviewer
    Location
    Wemyss Bay
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    Comments
    I am going to eat humble pie here. I had a terrible experience with a Vodafone Store at Braehead (Glasgow), and I was extremely vexed by the lack of any response to an online complaint I had raised with Vodafone, within the 5 day window that Vodafone promises. I was on the horns of dilemma with cancelling an impending Vodafone Fibre Broadband connection despite the risk of losing a market leading offer on telephone and broadband connection. I gave vent to my feeling here on this site a couple of days ago. However, I decided to hold my nerve and go through with the switch over from BT, which happened yesterday night at midnight. Yesterday I got an email from Vodafone asking if I would ring up a number, which I did today. After taking a few more details, they confirmed that they had carried out an investigation around my complaint, and wanted to apologise for the poor service in this instance. As a gesture of goodwill, they waived one month's SIM charges.

    As for the Broadband connection, I called up Vodafone to let them know that I was struggling with getting online even though the telephone line was working perfectly. It was explained to me that an engineer from Openreach would have to physically connect me up at the local cabinet, and to tide me over the short delay of a maximum of 1 day, I was offered 50GB of complimentary data allowance to tether our devices to. On the 4G network, this was blazingly fast enough. Earlier than expected, I've now got connected up within 9 hours of my morning call, and the speeds are properly eye watering - 74 Mbps download and 17 Mbps upload.

    I am taking the trouble of correcting the record here for the sake of my own conscience. Good service is hardly ever reported, and bad service is hugely overrepresented in the feedback reviews. If my current experience with Vodafone continues, I would urge everyone to be sure they have good reasons not to move over to Vodafone. Their prices are simply too good to turn down.

    I will of course report back here should I experience any instability with the connection speeds, or other unforeseen problems
  • Reviewer
    Location
    Kent
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Swapped from BT 2 days ago. I was a little worried before the move but it has been excellent. I'm saving £20 per month and seeing 20mb download speed compared to BT (retail) 14mb and a better WiFi signal throughout the house. BT tried to keep me and I smirked when they said 'we will never be the cheapest' ....silly really as they own and run the infrastructure (BT Openreach). By the way the worst company I've experienced is Plusnet (owned by BT) ...I feel very angry every time I see the advert claiming great customer service - I had to pay them £180 To get out of a contract that they couldn't deliver against to an acceptable level - awfull experience. RANT OVER but Vodafone 'have really done me proud!'
  • Reviewer
    Location
    Southend
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Day one on Vodafone broadband and already my speed is 10meg faster than promised. Setup/order was speedy with no problems. Good to see virgin media lied to me when I left them and was told I wouldn’t get more than 10meg ! Amazing Price and Service!! ‬
    Time will truly tell , but it’s an fantastic start !
  • Reviewer
    Location
    Bognor regis
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Having changed from sky due to poor service and high prices, we now have internet for £20 per month with 38 Mbps download from Vodafone. Today a BT engineer turned up because of a fault detected by Vodafone, all fixed and complete thanks to Vodafone that sky had not detected For 10 years. This was due to being wired wrongly not a fault. We now have 40 Mbps Internet and it is brilliant. You can't ask for better service than that.
  • Reviewer
    Location
    ballywalter northern ireland
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    have vodafone for 2 months now great speed but there routher is useless got negear d7000 speed is quicker wifi excellent all around the house pity about there routher speed as quicker than bt
  • Reviewer
    Location
    Blackpool
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Download Vodafone broadband app for phone, go WiFi section, and change your channel to one no other person is using. That's where all the problems lie, all broadband companies are using the same channel numbers​ which causes interference.
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We've tried most ISPs over the years (TalkTalk, Sky, EE, BT and now Vodafone, and we have had by far the best experience with Vodafone. The most important issue for us was internet speed, (particularly upload) as we upload videos to YouTube as Kiducation UK. We had major issues with BT at our current address - even on fibre the best we could get was 20Mb/s download and 0.4Mb/s upload, meaning 10 minute videos had to be uploaded overnight. BT insisted that this was due to the cable from the exchange to our premises, and that those were the best speeds we WEre going to get as all the other providers available to us use Openreach infrastructure (we live in an area where Virgin Media is not available).

    We switched away from BT to Vodafone due to the horrendous customer service, not expecting anything in the way of improvement in speed given what the engineers and advisers at BT has told us. We were shocked when the engineer arrived and plugged us in to 30Mb/s download, 6Mb/s upload, Vodafone fibre. This has been a massive improvement, and allows us to consider some opportunities that we thought would not be available to us (online tutoring for example) due to poor upload speed.

    Please do not fall into the trap of assuming that BT will give you better service because BT Group owns several of the other providers (EE, Plusnet) and also the phone lines via Openreach. For us this was not the case, and we get much better speeds from Vodafone despite the fact that they utilise some of the Openreach infrastructure. The customer service provided by Vodafone has restored some of our faith in ISPs after terrible experiences with BT - it got to the point where we had to record all calls with BT customer support to prove what had been said previously, after BT reps "couldn't find a record of that conversation on their system'.

    TL;DR
    Speeds much better than BT for us
    Customer service faultless so far, infinitely better than BT
  • Reviewer
    Location
    Ingleby Barwick, Stockton-on-Tees
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    By far the best FTTC provider that I have used. Vodafone is my third provider. I have been with them since July 2015 and I don't intend to move away from them given that I have served my minimum contract period.

    Customer Service is first class. What problems (2 of them) I have experienced have been resolved very quickly with follow-up calls from CSR to ensure all is well. As a Vodafone Mobile customer, when my line was down caused by third party cable damage in my area, they added extra data to my mobile allowing me to remain online whilst my line was repaired.

    The router is superb along with the app allowing you to control and prioritise your broadband to devices.

    Above all, an excellent package, well priced with great service. I have recommended to family and friends some have switched and experienced the same service as me. I will continue to recommend as I have always found Vodafone to be one of the better companies to deal with.
  • Reviewer
    Location
    Stoke on Trent
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Wow I can't believe some of the reviews set up Internet and a fantastic and extremely low cost deal and I'm getting fast speeds then I got with Virgin media and sky this broadband makes the others look like amateurs, I know it's new but all the teething problems seem to have gone now straight online no drop in connections extremely fast and by fast I mean lightning the fact they are the only internet provider in the uk that gives you two ports so if the exchange goes down they can change your ports I have taken this because a few family members have it and it really is awesomeness absolute awesomeness if you want it for even cheaper ring the cancellations department and they offer it free for 12 months so let me repeat free broadband for 12 months wow I know right any way guys get on it!!!

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