Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
Fixed price guarantee - broadband and line rental charges are fixed at the same monthly price for the full 12 or 18 month contract term
Truly unlimited - no usage caps and no traffic management at peak times
Same benefits for existing customers - unlike many providers, TalkTalk offers the same packages to both existing and new customers
Fibre packages - 38Mb average download speed is available as standard, or you can upgrade to a package averaging 67Mb for an extra £5 if it's available in your area
Range of phone options - only pay for what you use, or use boosts to add inclusive calling
TV services available - affordable alternative to cable and satellite TV with more to offer than Freeview. TV Plus now also includes 30 premium channels as standard, including; Sky One & Two, FOX and Sky Sports News
All broadband products come with the award winning Wi-Fi Hub, and you also get one if you upgrade from a standard to fibre package
Home Move service - moving house made easy by using TalkTalk's handy service
Great Connection Guarantee - you can leave TalkTalk within your first 30 days if you aren't happy with the service
Only available in TalkTalk network areas - use our postcode checker to see if you're covered
No standalone broadband available - you have to switch your phone package to TalkTalk. This may be a hassle for some, though others may find combining the bills for everything to be useful
No short fibre deals - you can only get TalkTalk fibre on an 18 month contract
Complaint levels - Ofcom figures show TalkTalk have customer complaint levels significantly above the industry average
† For a limited time only, TalkTalk are offering UK's lowest fixed price broadband when compared to major broadband providers. All plans have unlimited internet usage and your price is fixed for your contract length, giving you peace of mind. See TalkTalk site for further details.
Features at a glance
Download speeds average 11Mb for standard broadband and 38Mb for fibre. An optional 'Boost' increases fibre speeds to average 67Mb downloads
18 month contracts
Usage allowances all truly unlimited
No upfront costs on some deals
Free technical and customer support
Parental controls with HomeSafe plus anti-virus protection
802.11ac Wifi Hub with faster wireless speeds at longer distances
Phone line included, with free calls between TalkTalk customers
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.
Hi. I am SO pissed off! I will give a bad review on talktalk wherever possible! Your staff are completely unprofessional and clearly do not understand the processes well enough to deliver successful customer service!
I applied for a home move, now im not moving home anymore. I contacted talktalk and had the home move cancelled which i was told was successfully cancelled. I specifically told the woman that i DO NOT WANT MY INTERNET GOING OFF AT MY CURRENT ADDRESS because i am working from home and have children trying to access homeschooling! Yesterday my internet was disconnected regardless but my landline was still working. I contacted talktalk AGAIN and after nearly an hour of needlessly having to check the router etc i was told an engineer would have to replace my router, which i informed the woman AGAIN that it's not a physical problem with my router but a technical problem with my connectivity! She then transferred my call to someone else who finally explained that i had the "move" cancelled but not the "disconnection" which i understand now. I asked her to reconnect my Internet and she said it should be connected within 24hrs. Its now been over 24hrs and my landline is now disconnected!!!! I contacted talktalk once again, to which the lady now says my ENTIRE ACCOUNT has been deactivated! MY ENTIRE ******* ACCOUNT!! Now they have to come collect my landline and reissue an entire new everything! This is SO unacceptable and frustrating!! No one at talktalk knows what the hell is going on! Is there anyone anywhere on your staff list that could possibly tell me how to put my internet back on, please!
Box arrived in time, setup was easy, but after 3 weeks, my internet COMPLETELY stopped working.
I called TalkTalk customer service, after an hour on the phone, they sent an engineer who was not able to fix it.
After 2 more subsequent engineer visits, and after 4 hours and 37 minutes of phone calls where they "tried everything we can" following the same exact script each time, my internet still didn't work.
I then asked for a call back from a manager, which was promised within 48 hours. 11 days later I received a call from a "less than friendly" manager claiming I could NOT cancel my broadband without paying £150 cancellation fee (even though I was less than 2 months into my contract and my broadband didn't work for over 3 weeks).
Absolutely terrible service, terrible customer service and obviously a company that just wants to make money and doesn't care at all about the service it is providing.
Not be fooled by the prices. Go with someone more reliable and that cares about their customers.
In summary, I spent almost 5 hours on the phone with them, had 3 engineers visit and was threatened with a £150 cancellation fee even though I had NO internet.
TalkTalk customer service is unable to resolve customer issues.
Our internet was due to go live on 18th. The OpenReach team couldn't activate the line on that day, and TalkTalk then failed to reorganize an appointment.
— We had 3 cancelled engineer appointments, none of which TalkTalk alerted us to;
— We issued 2 call-back customer complaint requests, to which TalkTalk never responded.
We even had our complaint escalated to CEO level.
As per TalkTalk's complaints process, the CEO department commits to respond to CEO complaints within 5 working days.
It's been 10 working days, we haven't heard a thing (we only get to speak to them if we call them and wait on hold for at least 45 minutes a time).
To make matters worse, TalkTalk cancelled our account without contacting us first, which cancelled a pending engineer visit.
The company then charged us £50 for a service we did not have access to — and they now say they cannot issue a refund until 10 days have passed.
What's perhaps the most infuriating aspect is that TalkTalk only based its sales agents in the UK (despite being a UK & IRE company).
The second you need actual support, you will have to speak to agents located in South Africa, the Philippines, or elsewhere, so it's no wonder there's so much inefficiency and breakdown in the whole customer service process.
If you use TalkTalk and never need support, they're fine (we had an old connection, we never had an issue, all was good).
If ever you need customer support to help you, please help yourself by finding a new broadband provider.
I have moved to a new location and want to use another provider, called Talktalk to sort this out. After being tranferred to literally 3 departments trying to convince me to stay, they finally said they would cancel my account and sent me a bag to recycle my router. This was in Nov.
In Jan, still receiving bills, I contacted them again, and had to go through the same stupid process of speaking to 3 teams to convince me not to cancel EVEN THOUGH THEY SAID THEY ALREADY PROCESSED MY CANCELLATION AND I RETURNED MY ROUTER.
Christmas is going to be a bit different this year.
Even with the hope of relaxed restrictions, it's likely that for many of us, large family gatherings will be replaced by virtual get-togethers, and nights out at pubs and parties will be swapped for nights in with a boxset.
And what does this mean? Our internet connections are going to be more important than ever.
So why not treat yourself to an early Christmas present by upgrading to a fantastic new broadband deal? If your current contract is coming to an end - or maybe it ran out a while back and you haven't got round to sorting it yet - now is the perfect time to start shopping.
There's loads of festive offers on right now, and if you act quickly there's still time to get connected before the holiday season kicks off.
You can even sign up to a premium TV service, so you can catch the latest movies, the hottest new shows, and enjoy the Premier League's hectic Christmas schedule.
Sign up to Virgin Media by 9th December for guaranteed installation by Christmas. You can get both broadband and TV, and activation is free - saving you £35!
You can still get Sky TV bundles up and running in time for Christmas.
For other TV and broadband bundles, check out the latest deals from BT and TalkTalk - TalkTalk packages still come with the promise of no mid-contract price rises.
Plusnet have seasonal offers available until 16th December.
You can get NOW Broadband with a range of TV Passes, covering your choice of entertainment, movies and sports.
When choosing a new broadband deal, always make sure you pick the right speed for your household. Put simply, the more people in it, the faster you need. So while one person making a video call or watching Netflix can get away with a relatively low speed, a few people all doing the same together will need much faster.
And keep in mind any large downloads you need to make. For example, games for the Playstation 5 or new Xbox consoles typically start at around 50GB, and can be double that. To make things a little easier, schedule these downloads to happen overnight, so they're ready and waiting the following morning.
You'll have to hurry if you want to get your broadband set up in time for Christmas. Use our postcode checker to find the best broadband bargains available where you live right now.
Internet usage surged by 40% during the lockdown this year, and working-from-home Brits became a whole lot more productive, according to a new survey.
The TalkTalk Lockdown Lessons Report looks at how we spent our time online during the lockdown. The survey gathered feedback in August from users and businesses, and analysed TalkTalk's own network usage patterns to discover the trends that emerged, and what changes it may lead to in the future.
The most unsurprising detail was that internet usage jumped by 40% during the lockdown period, compared to the same time a year ago. This is a large increase, even factoring in the usual year-on-year increase in data use.
The number hasn't dropped since restrictions eased, either, suggesting the change may be permanent. In fact, users ranked internet access as the second most important thing to have during a lockdown - behind only a garden or outdoor space.
So how were we spending all this extra time online?
For leisure use, video chat was the big winner. Some 44% spent time chatting with family and friends, and many of these would have been first time or reluctant users. More than a third said they were now a lot more confident using the technology.
Inevitably, video streaming services also proved popular, with an amazing 4.6 million households picking up a new subscription. 27% spent extra time on social networks, while 11% did more online gaming than usual.
It wasn't all fun and games. 58% of those who had started working from home felt they'd become more productive, and over half don't expect to ever return to the office full time. More than four in five identified a fast, reliable broadband connection as the most important thing to enable them to work away from the office.
Around a third of business leaders agreed that remote working had increased productivity among their teams. 40% said they'd made a contribution towards their employees' phone or broadband bills, and the same number had contributed up to £200 to improve their staff's home-working environment. A quarter invested in mental wellbeing apps.
And there's one more intriguing consequence of the lockdown: it has sparked a revolution in self-improvement.
Over half of all the people surveyed said that they'd learned new skills during the lockdown. 40% had looked up "how-to" videos, 19% had used learning apps, and an impressive 16% signed up to a full, online educational course. Languages, cooking, IT skills, gardening and yoga were the popular areas for learning.
Overall, a third developed a new skill, and the same number plan to continue learning into the future. Nearly a fifth of 18-24 years even felt their career prospects had improved. Younger people were also the driving force behind the trend for setting up an online side-hustle. One in ten said they'd pursued their own part-time business, like selling stuff or offering freelance services.
It remains to be seen what the digital legacy of lockdown will be. Many of the changes we've seen do seem to be an acceleration of trends that were already well underway. And if the results of this survey are anything to go by, changes in how we keep in touch with family, how we spend our leisure time, and how we work may well be here to stay.
TalkTalk Broadband Buyers Guide - Is TalkTalk right for you?
Can I get TalkTalk?
TalkTalk's broadband services are available to more than 25 million homes across the UK.
TalkTalk's low cost network area is the largest in Britain. This means that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.
For fibre, TalkTalk use the fibre-to-the-cabinet (FTTC) technology provided by Openreach. This has wide coverage, of more than 95% of UK homes. TalkTalk will only sell their fibre services to customers whithin their low cost network area, but since there's a significant overlap between fibre and LLU areas, only a small percentage of homes will not be able to sign up.
You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.
What types of broadband are available?
TalkTalk offer two main broadband packages, with a third, faster deal available in limited areas.
The core offers are:
Fast Broadband - standard broadband with average download speeds of 11Mb
Faster Fibre Broadband - a basic fibre deal with average download speeds of 38Mb
If it's available in your area you'll also be given the option to choose the Faster Fibre Speed Boost deal. This has average speeds of 67Mb. You'll be told if this is an option for you when you sign up.
In all cases the deals include line rental in the price - there's no option to buy TalkTalk without it. The packages are fully unlimited, so you can download as much as you like each month without risk of being slowed down or restricted. The deals also all include TalkTalk's fixed price guarantee, with no mid-contract price rises.
While it's always good practice to shop around when your broadband contract comes to an end, TalkTalk is one of the rare suppliers to offer the same deals to existing customers as new ones. In addition, if you're an existing customer and you choose to upgrade from the Fast Broadband package to fibre, you'll be upgraded to the smart new Wi-Fi Hub, too.
If you want triple-play services, you can pick up TalkTalk TV as well. Read on for details of the packages you can get there.
What TalkTalk TV deals are available?
TalkTalk has two basic TV packages that come with your choice of broadband service. They offer over 80 channels, and you can add or remove more on a monthly basis.
The two deals are essentially the same, but come with a different set top box:
Broadband (either Fast Broadband or Faster Fibre Broadband) + TalkTalk TV + Free TV Box + Entertainment Boost - this comes with a free box that gives you access to on-demand services like iPlayer, plus the ability to pause and rewind live TV
Broadband (either Fast Broadband or Faster Fibre Broadband) + TalkTalk TV + TV Plus Box + Entertainment Boost - this comes with an enhanced box for £50 that gives you the same as above, plus the ability to record up to 180 hours of TV
Both TV packages include 80+ Freeview channels, with 15 in HD, and over 30 premium TV channels including Sky One and FOX. You also get full access to on-demand and catch up services like iPlayer, and can add Netflix as well.
They're available on 12, 18 and 24 month contracts. TalkTalk's fixed price guarantee only applies to the broadband part of your deal, so the amount you pay for the TV service may change.
In addition to the basic package you can add more premium channels through a range of flexible TV boosts. These include:
Kids: 10 children's channels, including the Disney Channel
Sky Sports: the full range of eight Sky Sports channels, giving you 126 live Premier League football matches and much more
Sky Cinema: 11 film channels and over 1000 movies to watch on demand
Sky Sports and Cinema: Sports and Cinema at a lower price than if you bought them separately
BT Sport: more sports action, including exclusive UEFA Champions League coverage
Asian: four channels offering the best of Asian entertainment
All of these boosts are on 30-day rolling deals. You can add them whenever you want and cancel at any time.
Which package should I choose?
TalkTalk's packages have the same terms, so your choice comes down to what speed you need.
Smaller households, or those with less demanding requirements, may find that the Fast Broadband packages offer sufficient speeds. If you use the internet mostly for browsing, email and social networking, and maybe one user watching Netflix or iPlayer, then the 11Mb average speed offering could be fast enough. However, speeds are affected by several factors including how far your home is from your nearest telephone exchange. Make sure you base your decision on the real world speed estimate TalkTalk provides you.
For larger households, or those that want to use the internet for constant streaming, gaming or downloading, a fibre plan is likely to be more suitable. If the 38Mb average speed still doesn't seem like enough, TalkTalk offers the option to upgrade to a service with 67Mb average speed if it's available in your area.
Other factors to consider are whether you want to add TV services to your plan. Your options here are for the basic Freeview channels with a box that enables you to pause and rewind shows, or for a premium package with the ability to record shows as well as access on-demand services. In both cases there's also the option to add premium channels without long-term commitment. Your subscriptions renew every month and you can cancel whenever you want.
Points to consider before you choose
How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
Would an 18 month contract be too long for you?
Do you watch a lot of TV, or make a lot of phone calls?
Do you want to be able to record programmes with your telly box?
Is your connection fast enough (2Mb or more) to support streamed TV?
It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.
Wi-Fi Hub - All customers signing up to TalkTalk's broadband packages receieve an award winning Wi-Fi Hub supporting faster connections at longer distances. It's also free for existing customers who upgrade from standard to fibre.
TV box - Opt for one of the TV or TV Plus packages and you get a TV box that enables you to pause and rewind live TV, access Freeview channels, and add your own choice of Premium services. On the TV Plus box you can also record 180 hours of shows, and access a full range of on-demand content. The standard TV box is usually free, while the TV Plus box costs £50.
HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time.
Home Move service - TalkTalk provide a Home Move service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move service guide.
Free landline calls - All landline calls between TalkTalk users are free.
24/7 tech support - Technical support is avaialble by phone 24/7, and customer service lines can be accessed between 8am and 8pm.
What are the benefits of TalkTalk?
The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.
Fixed price guarantee - All of TalkTalk's broadband deals come with a fixed price guarantee, meaning no mid-contract price rises. However, note that this applies only to broadband. Any other services you take, like TV, are not covered by the same terms.
No upfront costs - Sign up for Fast Broadband and you won't have to pay anything up front.
Wi-Fi Hub - Get the award winning, 802.11ac compatible Wi-Fi router with both standard and fibre broadband deals.
TV Boosts - You can add more premium TV channels to your TalkTalk TV plan on a month by month basis, including Sky Sports and Sky Cinema. This can be a good way to save money on pay-TV. For instance, if you only want to watch the football, you can sign up between August and May, then cancel when the season ends.
Low costs - TalkTalk has some very competitive prices that help it to rank among the cheapest big name providers. The fixed price guarantee makes them even more competitive.
What are the drawbacks of TalkTalk?
Let's face it, not everything can be perfect, and even the best deals may have a downside.
High complaint levels - Ofcom figures for 2019 show that TalkTalk had the second highest number of complaints among the major broadband providers. Complaints for their landline and TV services were also above average.
Long contract lengths - 18 months is the standard contract length for TalkTalk, with 12 months occasionally offered by promotion for the slower, standard broadband service. Even when offers are on, if you want to go for the fibre option you'll have to sign up for 18 months.