Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.3 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 5294 customer ratings since 2020-01-20 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,262 Customer Reviews over 82 pages

  • Reviewer
    Location
    Hampshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Switched over today to PlusNet. switch took less than 5 mins!!
    Wow excellent service
  • Reviewer
    Location
    Cheshire East
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    been through BT and Sky, both were rubbish, BT took 12 weeks to install and their customer service was terrible. Sky’s prices were ridiculous and their broadband was okay.
    Plus net on the other hand is the best broadband provider I’ve ever used. Constant 40-60MB DL at peak time, never gone down apart from country/area wide outages and cannot fault the customer service. 10/10
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    My old provider had a rubbish accounts department and although I should have had a standard payment every month they always messed it up and I used to get into arrears because of mistakes on their part.Plusnet has always kept me informed about mu account.
    Also my download speed has never gone below 35 mbs
  • Reviewer
    Location
    SE London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    All of the available broadband provders have awful reviews saying the worst, yes everyone! so comparing reviews when looking to change is meaningless. Happy broad band customers get on with their lives so it seems.
    Been with Pnet for 17 months and nothing has gone wrong and the speed is stable at 35mbs. Just looking for a new deal as the price will go up. Fat lot of use looking for reviews on providers though.
  • Reviewer
    Location
    Kearsley
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Patience of a saint!
    Having swapped over to PlusNet, I missed the delivery of my router (I had to leave the country at short notice) and when I returned back to the UK, phoned to see if I could use my old router until PlusNet could re-deliver one. The call-handler was amazing. I somehow manged to cut her off (I dropped the landline phone on the floor) and feared that I would need to join the covid-queue again but she rang me promptly back. ‘Let’s try this then’ and, ‘No problem, could you do this on the router and read me out the numbers….’ She was incredibly calm, knowledgeable and determined to try and get my internet up and running for me and spent over 30 minutes with me until my wireless internet was working. I was incredibly grateful and near the near the end of the conversation asked if she would re-send the PlusNet router again…. ‘I’ve already done that, it should be with you shortly’; it arrived the next working day. What I really liked about PlusNet was that the call-handler took ownership of my problem and dealt with it, instead of passing me onto other ‘technical sections’.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Plusnet for 10 years in three locations and have never had any problems. Whenever I need to phone them I get get through to the approriate service pretty quickly.
  • Reviewer
    Location
    Aspull
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Switched today was very apprehensive because reviews weren't great.no problem up and running all devices connected speed fine. Very happy.
  • Reviewer
    Location
    South East
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After 2 years with Plusnet I made the mistake of thinking I could get better/faster deal though a competitor but the promises of faster speeds were empty promises. I soon realised my mistake so activated my 14 day cooling off period then called Plusnet to see if there was anything they could do for me. They were amazing and welcomed me back, fixing all the damage I'd done along the way. Thank you Sheetal for your kindness and efficiency. It's good to be back!
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    Keen price, excellent pro-active customer service, very good and timely communications and instructions.
    I am very happy with PlusNet.
  • Reviewer
    Location
    Haddington
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Compared with my last provider, plusnet is excellent, I was always having to switch it off and back on to get wifi, which is all I want. With Plusnet, I don't have to do that any longer as it's never dropped since I first plugged it in, also, it's half the price, first class, hence 5 stars.
  • Reviewer
    Location
    Essex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been a customer for many years and overall the service has been fine. I did have a major billing issue back in July which has only just been resolved. I would like to personally thank Lee Yule for his superb professional approach which was both caring and considerate. Lee has been such a fantastic help resolving all the issues. He is a credit to the company. I would have left and changed provider if it wasn't for Lee.
  • Reviewer
    Location
    Rochdale
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Plusnet for 3 months and have superfast broadband. Quality of service, price, broadband speed and quality are excellent and exactly as described in my contract. I do not have to speak to Help/Centres overseas which is a big plus. Have had Virgin, BT and Sky in the past Plusnet is so much better. Virgin might claim faster speeds but no good if your system has repeated outages.
  • Reviewer
    Location
    Merseyside
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Our Plusnet Fibre Extra began in March 2019 and I cannot fault it. The speeds are consistent (70Mb) and very reliable. I’ve only had to contact CS twice, first time was on the day we were connected as Caller ID didn’t work but following a message I posted on the help forum it was activated within an hour. Second time was a few weeks later as I didn’t receive an email to claim the £70 Prepaid MasterCard Free Gift but that was resolved within a week or so. Overall I’m very happy but it’s disappointing they don’t seem to have any plans to offer a FTTH product as Openreach are currently installing that in my area.
  • Reviewer
    Location
    Hadfield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Connection went without hitch. Downloads stable and good speed so far. Cashback cheque received OK. Billing correct.
  • Reviewer
    Location
    Derbyshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I am very happy I chose Plusnet to be my internet provider despite negative reviews as I have nothing but positive things to say about them. Firstly their customer service is excellent compared to the customer service of TalkTalk which is appalling, Plusnet seem to actually care about their customers. I did have an issue paying online but after a phonecall, it's all sorted. I've also not been disconnected once & I'm on the lower speed. I am one happy customer. If you choosing between Plusnet or TalkTalk, choose Plusnet.
  • Reviewer
    Location
    Maerdy
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just after setting up my broadband I had a small issue with connectivity in the end it was a simple issue, the customer service team were extremely helpful, within 15mins not only had I talked to customer service I was transferred to someone in tech department and my issue was completely solved, very happy with service
  • Reviewer
    Location
    Milton keynes
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just gone into 2nd contract with plusnet. When I started out with plusnet for first couple of weeks WiFi would either go very slow or even loose connection but once I reset my router I had no other issues. When I signed up on my plusnet account for renewing my contract my Wi-Fi dropped and completely lost collection and with only useing smart tv and apps on my tv to watch tv with no connection which ment no tv I was not happy and my kids was not happy. I called plusnet and find it was a fault on the line and being a Thursday the lady told me as it's coming up to the weekend the line may not be up and running until the Monday. I decided to turn my router on on the Friday to see if on an off chance my internet was up and running which to my spruce it connected straight up so now I will have a very happy home. I would recommend plusnet to anyone just on my experience with plusnet. The woman I spoke to on the phone with customer service was very helpful and polite so all I can say is a big thank you to plusnet for Great service and keeping my kids happy.
  • Reviewer
    Location
    WEYMOUTH
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Don't normally do reviews.But the service we have received from Plusnet
    has gone beyond excellent.Thank you.
    BT has lost a 17 year loyal customer.
    Just wish we had changed sooner, Can not praise Plusnet service enough.
  • Reviewer
    Location
    Chepstow
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Have had broadband for over 12 years and through 3 house moves. Never had a problem that wasn't sorted efficiently. Great value, great customer service, very happy.
  • Reviewer
    Location
    North London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moved to plusnet fibre after getting annoyed with BT infinity: poor performance and really, really, really bad customer service with BT which prompted the change. The poor performance remained on switchover but after the stabilisation period, I reported it online to plusnet on a sunday night, and the very next morning, an openreach engineer was already outside my house. Two weeks later, the fault was fixed (bad battery contact?) and the broadband speeds are maxed out (70MBit down, 11Mbit up). Good communication from plusnet throughout too.
    Only been with them for three months now, but ultra happy so far.
  • Reviewer
    Location
    Merseyside
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We signed up to Plusnet Fibre Extra and Phoneline (£27.95 18 Month Contract, no Connection Fee via a USwitch Exclusive Offer) on 19/2 and the service went live, as planned, on 5/3. Everything worked fine except Caller ID but this was resolved within an hour of me posting a message in the Community Forum. The service has been very stable, once the 10 day line testing was completed we now get a very consistent 72Mb at any time of day. However, in common with several other new customers we didn’t receive an email within 10 days of our service starting to claim our Reward Card but this has now been resolved and the card is on its way, The Hub One Router is OK, it’s perhaps not quite as powerful as our previous SSE Router (who we sadly had to leave because of increasingly rigid evening throttling). Overall we are very happy with the Plusnet service.
  • Reviewer
    Location
    Dronfield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been with Plusnet right from the early days of dialup and I'm now on their Unlimited Fibre service. I've found them always utterly reliable, speed of connection always in line with what's promised (I get around 70mbps download, 18mbps upload) and whenever there has been a rare problem it's always been resolved quickly. Their technicians know what they are talking about, are UK based and are very polite and extremely helpful. I would have no hesitation at all in heartily recommending Plusnet.
  • Reviewer
    Location
    WORKINGTON
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We have been with Plusnet for 7 years and the service has been reliable. Any problems they have sorted via the help lines. Our original router worked but was 7 years old so they sent a new one for £7. Installation was very easy.
    We have not changed from Plusnet because it has been zero hassle.
  • Reviewer
    Location
    newport
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    very good service best ive had been with them over 6 years now never forget what talk talk was like. been thinking about changing to zen as they are offering 130mb speed
  • Reviewer
    Location
    Oxford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've had plus net for about 3 months now swapping from BT who I felt were expensive....I was concerned about the reviews but as they seemed to be similar to BT I thought I'd take the chance...I've had absolutely no problems at all, the transfer was trouble free and the service has been faultless. They are a good bit cheaper and I can still get BT sport which I wanted.
  • Reviewer
    Location
    Burton on Trent
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been with Sky before. Tried vodafone (crap).... Now I have moved my mobile and broadband to Plusnet. Never had quicker internet. Easy to set up and fast as **** !! I'm sofa king happy!! Thanks plusnet!
  • Reviewer
    Location
    Halstead essex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Unfortunately I had to cancel
    My contract with plusnet but the advisor was really understanding and was able to assist me brilliant customer service which is rare in today’s market
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been with Plusnet for years - occasionally something goes wrong - my router died recently and it just took a phone call to get that resolved. Now I'm moving house and I spoke to the house move team who has made this really painless. I can honestly say Plusnet's customer support is always outstanding and so many other companies could learn a lot from them. Thanks :)
  • Reviewer
    Location
    Southbourne
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I think plusnet is brilliant. I have been with talk talk, BT and sky in the past and plusnet has been the most reliable service i have ever had.

    You would think BT would beat all providers given its their phone lines, but Plusnet beats them hands down.

    Well done!
  • Reviewer
    Location
    Pirbright
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Never had any drops, I was told my speed would be 8-14mb and I'm getting 36, pleasant surprise! They were late to install, but refunded me for the days I couldnt use the service.
  • Reviewer
    Location
    Christchurch
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Having recently moved I chose plusnet over BT and others for my fibre optic broadband as exactly the same line but with a better short and long term saving..
    Communication prior to install was excellent with daily SMS and email updates.
    Router arrived by post on time.
    BT engineer phoned 8am letting me know He was 20mins away...He was polite courteous and removed his shoes. His work installing their modem was finished very quickly he even set up the plusnet router. I was up and running instantly the speeds I'm getting are 38down and 18up which are the top end of the claimed estimates.. I'm more than happy..
  • Reviewer
    Location
    Sale, Cheshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Was with Sky Broadband who advised I couldn't have more than 8Mb connection. Checked the BT Exchange who advised I could get upto 15Mb. Looked at Plusnet who advised that I could have 12Mb for £11.99 which has saved me £6 per month and almost doubled my connection speed. At best, I could only average 4-6Mb with Sky. I'd strongly recommend that people check-out Plusnet as they're realy good.
  • Reviewer
    Location
    wakefield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    i am overall 100% satisfied with plusnet fibre broadband,it took just eight days to connect my fibre connection, there was a problem at the exchange but this was sorted the next day, i have excellent connection all around the house no buffering when streaming or playing online games and customer service has been better than any other internet provider i have had before, very friendly and helpfull. well done plusnet another satisfied customer
  • Reviewer
    Location
    Warwick
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Cant fault them. Better than bt.
  • Reviewer
    Location
    Bentham Lancaster
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    No complaints at all. Speeds above those promised. Friendly well informed customer service people with Yorkkshire accents I can hear well and understand. These guys rock.
  • Reviewer
    Location
    Leicester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    what a fantastic little company, never had any issues with them, they have given me deal, after deal after deal, i have stayed with them for that reason for the past 7 years, and will continue for a long time, every time you ring, the UK based call centre staff are extremely helpful and can resolve queries straight away, i've never had to wait on the line for longer than 3 minutes, can't think of a single negative thing to say, top work plusnet
  • Reviewer
    Location
    Norfolk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had plusnet 3 yrs no problems great service . speeds average will be better when BT get their act together and put in better phone lines etc .
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Very happy with the service so far, it took quite a while for an engineer to come out but the broadband was up and running within an hour. Great speeds and the customer service has been ace so far (though there are long waiting times) I'm happy I switched from Virgin :)
  • Reviewer
    Location
    MANCHESTER,CHORLTON M21 7RW
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    For the price it is top rate ISP and i got the first 6 month's free and in general far better the Virgin which i left after 12 years.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have found PLUSNET to be excellent overall - their tech support and call centres are in Yorkshire. They offer a variety of packages to suit all requirements/budgets.
    Also you can have broadband only or include home phone in your package. I have not had any problems with them.

    Please add my user name; woodburn636 as a referer when you sign up and I will receive a small discount and you will receive excellent broadband and can then go on to refer others.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.