The drive to bring full fibre broadband to the whole country is continuing, with the service now available to over four million UK homes.
Data from the latest Ofcom Connected Nations report shows that more than 14% of homes across the country - some 4.2 million - now have the option to buy gigabit-capable broadband. That's an increase of 2% since the start of the year, and 4% from a year ago.
This growth, along with the continued expansion of Virgin Media's cable network, means that 57% of the country now has access to "ultrafast" broadband, which can deliver speeds of 300Mb or more.
The picture is not consistent across the four nations of the UK, however. While 59% of homes in England can get ultrafast broadband, the same level of service is only available to 34% in Wales. Around 95% of the UK can access superfast broadband, with speeds over 30Mb. This is unchanged over the last year.
The figures break down like this:
Access to full fibre broadband
Access to ultrafast broadband
While there have been big improvements in the availability of the fastest broadband services, there are still considerable areas where the broadband options are very poor. As it stands, 2% of UK homes don't have access to even 10Mb internet (and in some cases it will be a lot lower than that). This figure reaches 6% in Northern Ireland.
Unable to access 10Mb broadband
The good news is that these regions are likely to be eligible for the government's new universal service obligation (USO). Launched in March, this aims to ensure that everyone will be able to access internet with speeds of at least 10Mb.
This doesn't come in the form of an automatic upgrade. Instead, customers can make a request to BT to see if they're eligible. If they are, and the cost of upgrading the network comes to £3400 or less, then it will happen without them needing to pay anything. If the cost comes to over £3400, then the customer will have to pay the excess if they want the work to go ahead. It isn't a quick process, though. The work should be complete within 12 months, but could take as long as two years.
If you're in a remote area with poor broadband coverage, take a look at our rural broadband guide to see what your options are.
To see if full fibre or ultrafast broadband are available where you live, use our postcode checker to see what services you can upgrade to.
Fast, reliable broadband is a must-have for any student house. And given that it can take a couple of weeks to set up, it's one of the first things you'll want to get sorted when you move in for the new term.
If you haven't signed up for your own broadband package before, we'll tackle some of the questions you might have here.
It's all pretty straightforward, but as a student you won't have quite as many options as everyone else. Contract length is absolutely vital - you don't want to be saddled with a long term deal that you have to keep paying for during the summer holidays or beyond.
And with all the corona-driven uncertainty this year, flexibility is more important than ever. Let's take a look at some of the things you need to know.
What speed do you need?
Your usage is probably going to be pretty high, so the fibre deals in the 60-67Mb average speed range should be your starting point.
You might get away with one of the slower fibre packages if there's only two people in your house, but in most cases the extra speed will be worth more than the fiver or so difference in price.
Faster is always better, of course, and you might be lucky enough to be living in an area where you can get speeds over 100Mb - and sometimes quite a lot more. These might come from the normal fibre providers like BT or Sky, from Virgin Media, or in 5G areas through the likes of EE and Three. Just make sure you keep an eye on the contract length and any setup fees for these faster deals.
What length contract should you get?
Short contracts are key for student broadband, so don't even consider those that need an 18 or 24 month commitment.
12 months is the longest you should go for, but even then you'll end up with quite an overlap with the summer break where you're still paying for your internet while you're hitting the beaches in Spain. Don't rule these out entirely, though, as they might still work out cheaper than a shorter option.
BT offer a few nine month deals that align much better with your term time. Some broadband suppliers, including NOW Broadband and Virgin Media, also offer 30-day rolling contracts that you can cancel at any time. These are best for zero-commitment broadband, but they do often come with significant setup fees. Be sure to factor that in when you're comparing prices.
Do you need any extras?
If Netflix isn't enough and you want a bit of sports action or some more of the latest US shows, you can save some money by adding a pay TV plan to you broadband deal. You won't be able to do this through Sky, as they only offer TV on an 18 month contract, but you can get 30-day deals on NOW TV streaming with NOW Broadband.
For any overseas students in your house, consider adding a call plan with support for cheap international calls.
Who pays the bill?
Even though you'll be splitting the bill with all your housemates, one of you is going to have put their name on the contract. It will be their responsibility. This is one of the reasons why you don't want to sign up to anything longer than 12 months, tops. You don't want to be stuck paying your broadband bill long after your housemates have moved on.
It's a good idea to assign each one of your utilities to a different person in your household so you share the risk. To help manage bills you can also look into setting up a shared bank account across the household, or take a look at apps like Splitwise that make it easier to see who owes what.
Best broadband deals for students
So, what student broadband deal should you choose?
BT offer three plans specifically for students. They're nine month deals, with speeds ranging from 36Mb to 67Mb. You can add a Sports or Entertainment TV package, as well as call plans including cheap international calls to 236 countries.
For one month contracts, you've got two main choices:
NOW Broadband - speeds range from a sedate 11Mb (don't bother!) to a much more suitable 63Mb, with the option to add streaming TV plans as well. All of them come with a £65 upfront fee.
Virgin Media - speeds on the 30-day plans range from around 54Mb all the way up to over 500Mb. Many setup fees have been waived on the 1 month rolling contracts that are specifically for students, but bear in mind that installation takes longer if your house hasn't had Virgin before.
Your other options are for 12 month contracts. When you add in the setup fees and slightly higher prices for short deals, these year-long plans may still end up being competitive, even though you'll still be paying in July and August when you don't need it. Among your best options here are:
John Lewis Broadband - speeds go up to an average 66Mb, with no activation fee, and usually include an e-gift card as a bonus.
Plusnet - speeds up to 66Mb, with just a £10 activation fee. You also get the option to add BT Sport - with Premier League and Champions League football - after you've signed up.
And there's one last thing to consider - broadband over 4G or 5G. This won't be right for everyone: 4G speeds are better for one or two users rather than a large, heavy-use household, and though 5G is blazing fast it still has very patchy coverage. If you're in the right part of London, Three's 5G Home Unlimited plans look good, and include a 12 month option. Find more great mobile broadband deals here.
Ready to start shopping for student broadband? Use our postcode checker to compare the best broadband deals available in your area today.
For the third successive quarter, Vodafone have been named as the 'big eight' broadband provider that generates the most complaints.
The unwanted title comes from Ofcom's latest complaints report for the last quarter of 2019. They show what while the industry average improved from 14 to 12 complaints per hundred thousand customers, Vodafone's number rose slightly to 27. That's around a quarter more than the next worst 'big eight' performers, Plusnet and TalkTalk.
Once again, the standout suppliers were EE and Sky with just five customers having cause to moan. They, along with BT, were the only companies to achieve below average grievance levels. Virgin Media made the biggest improvement, with their level of disgruntled users dropping from 20 in the previous quarter, to 14.
The data covers the UK's eight largest broadband suppliers, which all have at least 1.5% market share. Here's how they rank:
The report covers October to December 2019. Its publication was delayed due to the coronavirus outbreak, and it also means that the data doesn't take into account the massive surge in broadband use during the lockdown. We'll have to wait and see what impact that had on customer satisfaction.
Speaking of which, Ofcom have also released their latest annual Customer Satisfaction survey. The report, for the whole of 2019, shows that an overall 85% of users are happy with the broadband service they get.
Of the 'big eight', Plusnet came out on top with an impressive 93% satisfaction rate. This is in spite of them performing pretty badly in a couple of areas. Over the year they had the second highest number of complaints, at 100 per hundred thousand customers. They also had the second longest call waiting time. Anyone phoning Plusnet for support would have to wait an average three minutes 48 for the call to be answered. By comparison, TalkTalk would answer in just 39 seconds.
This was a rare win for TalkTalk, who came out bottom of the satisfaction chart at just 78%. Only 44% of their users were happy with how complaints were handled, too.
The Customer Satisfaction report ranks the leading broadband providers across a range of categories. Here are the winners and losers:
Millions of extra homes in rural regions are set to be upgraded to full fibre broadband over the next three years.
Openreach have unveiled plans to extend their gigabit-capable broadband network to a further 3.2 million properties across 251 market towns and villages.
It forms part of a £12 billion investment they've already committed to upgrade the network for another 20 million homes by the middle of the decade.
BT-owned Openreach provide the broadband infrastructure for most of the major broadband suppliers. The areas they're targetting in the latest announcement are in the so-called 'final third' of the country, the regions most at risk of being left behind as the UK moves towards faster broadband.
Many of these places still only have spotty internet coverage. The extra expense of installing new technology in more remote areas, coupled with a smaller population using it, makes them less cost effective for providers. Around 2% of UK properties are unable to access services of 10Mb.
The new locations are across the whole of Great Britain and Northern Ireland, from Penryn in Cornwall up to Thurso in the Scottish Highlands. You can find out if your town is on the list here.
Work is expected to get under way in the next 12-18 months.
Industry regulator Ofcom have proposed changes to their own rules to help make Openreach's plan financially viable. They will allow BT to recover their investment costs from their customers (the networks) through a wider range of services, including the new fibre services and the older copper ones.
Upgrading UK broadband was a major policy for the Conservatives in the last General Election. They pledged £5 billion towards the works - again with a focus on the less competitive regions - and wanter to deliver nationwide gigabit broadband within five years. This is likely to include 5G as well as fibre. The public money will come in addition to Openreach's investment.
Around 12% of properties throughout the UK currently have access to full fibre broadband, and the country ranks outside the top 30 for broadband speeds worldwide. While the promised upgrade was long overdue, it's potentially even more urgent now given the likely rise in the number of people who will be permanently working from home.
Good news, then, for rural communities. But it's still some way off. In the meantime, if you're out in the country and struggling with poor internet access, take a look at our rural broadband guide to find out what are your best options.
On top of that, EE, Plusnet, Sky, BT and TalkTalk have also all agreed to make New Customer pricing available to their existing users when they upgrade. It guarantees them access to the most attractive deals.
The changes will result in price cuts worth £270 million each year for the UK's nearly nine million out-of-contract customers, slashing the half a billion pound excess they normally pay.
The measures are the latest part of the industry watchdog's ongoing plan to ensure that everyone gets the best deal on their broadband by avoiding the often hefty price rises that follow when a user's initial contract period ends.
The benefits of signing a new deal or switching providers are well known. Yet as many as 40% of all users are still on an out-of-contract deal, paying an average of £56 a year more than they should be.
Ofcom found that Virgin Media have the highest proportion of out-of-contract users, at a massive 61%. Sky and Plusnet are also above average, with 42% still on old deals.
But EE's out-of-contract customers pay the most, at an average of £7.90 extra each month - or nearly £95 per year.
Research shows that older and vulnerable users are the least likely to switch, so they've been a large focus of Ofcom's campaign. Only last week they called on the industry to treat vulnerable people - including those with disabilities, health or financial problems - more fairly, to identify them more quickly, and to increase staff training.
Ofcom say that around a million vulnerable customers should save as much as £70 each per year as a result of these new rules.
Don't pay more than you need to
Other Ofcom rules came into force in February that require your broadband supplier to contact you when your deal ends. They now need to tell you how much you'll be paying if you remain on the same deal, compared to what you could pay if you took on a new contract. But you still need to act on it.
Even if you're happy with your current supplier, you shouldn't simply remain on your old deal. Do that, and the price will go up. If you're willing to sign a new contract with them you'll be able to get a much better price. You might even get other perks, too, like a new router, a speed guarantee, extra data on your mobile plan, and so on.
If you're open minded about switching, use our postcode checker to see what broadband deals are available in your area. Prices rise by as much as 50% when your contract ends, so you should be able to find a far better price than what you would pay if you did nothing.
Broadband problems hit everyone from time to time. No matter how good your service, or how reliable your provider, you will occasionally find that you are unable to connect to the internet.
There can be countless reasons why it happens. Maybe it's a problem with your ISP, or your phone line. Or maybe it's your own hardware that's at fault.
So how do you identify the cause, so that you can fix it? Here's a checklist of things to work through when your broadband goes down.
1. Check the service status
First up, grab your phone and jump online to check if your broadband provider has a problem. If it's a major provider and a widespread problem it'll probably be in the news. But most providers also have a service status page on their website that flags up any ongoing issues (see, for example, BT, Plusnet, Sky, or Virgin Media). If you're a Twitter user it's also worth following the support page for your provider so that you catch any announcements, or can easily report problems.
2. Is it a hardware problem?
If that seems to be okay, then check whether the problem is with your own hardware. If your laptop or set-top box can't connect but your phone or tablet can, try rebooting the problematic device. Failing that, try removing the Wi-Fi connection from the device, then reconnecting from scratch. (Also, have you installed any software recently that could interfere with your connection, like security software?)
3. Reboot your router
When the problem isn't device specific, reboot your router. This will force the router to try and reconnect to the internet, and will hopefully fix any problems with the Wi-Fi signal as well. If you know how to log in to your router's dashboard - or it comes with a companion app - you can do the reset on your phone or laptop. But it might just be easier to press the little reset button on the back of the router instead. The process can take a couple of minutes, so be patient.
4. Check the router connection
Still no joy? Check whether you're still connected to the router itself. If the Wi-Fi icon on your computer or phone shows a connection then you're okay - although do make sure you're connected to the right network if you've got more than one in the nearby area. If the icon shows no connection then you're looking at a Wi-Fi problem. Try a wired connection between your router and laptop if you've got a suitable cable (you might need a USB adapter as well, since modern laptops don't tend to have ethernet ports). When the wired connection works and the wireless one doesn't it would indicate that your router is at fault. It was probably supplied by your ISP, so give them a call. They'll be able to do some tests and replace it if necessary.
5. Check the router and phone line
If the router's working but you still can't get online, it's worth quickly checking that it's all still set up properly. Make sure that it's plugged in to your phone socket properly, and that the micro-filters are in place. This is unlikely to be the cause unless you've been moving it around recently. Also, use a landline phone to see if your phone line is still working.
6. Contact your broadband provider
With all that done, and still no sign of a fault on the service page, it's time to give your provider a call. The fault can have many causes. It could be a problem with your own connection, and they may be able to fix it remotely or you might need a visit from an engineer. Or it might be a wider issue, like with your street cabinet. At this point, keep an eye on your provider's downtime policy - you should be eligible for a refund or compensation if the fault isn't fixed within two working days.
As we said, broadband problems will affect everyone from time to time. But if you have ongoing problems with your provider, then read up on your rights and how to complain.
A lot of broadband suppliers offer freebies to tempt you to sign up, and some of them are really worth having. They can range from cashback and bill credit, to shopping vouchers, and sometimes even tech gadgets. They change all the time, so if you're on the hunt for a new deal it's worth keeping an eye out for what's around.
But the important thing to remember is that you very often have to claim your reward separately. And you normally only get a short window in which to do so - miss it and you'll miss out!
We've got a full guide to broadband rewards and free gifts if you want to know more. Or if you just want to know how to claim your swag for many of the main providers, here's what you need to do.
How to claim Plusnet rewards
Plusnet regularly offer cashback, gift cards and reward cards to new customers. They'll send you an email within 10 days of your signing up with a link to claim your reward. You then need to claim it within two months, and should get it around 10 days later.
How to claim BT rewards
A lot of BT Broadband deals include a BT Reward Card as their special offer. This is preloaded with a cash sum that you can spend in most places that accept Mastercard payments. You can claim up to three months after your broadband is activated, and it should arrive within 30 days. Visit https://www.bt.com/manage/bt-reward-card/ to start your claim.
How to claim Sky Broadband rewards
Sky Broadband offer a range of sweeteners at various times, including a pre-paid Mastercard and high street vouchers. You get 90 days to claim your reward. If you're eligible, head over to sky.com/claim and log in with your Sky ID to start the process.
How to claim John Lewis Broadband rewards
Rewards from John Lewis Broadband include e-gift cards that can be spent at John Lewis or Waitrose. You don't need to claim this one - it should be sent via email within 60 days of the activation of your broadband service, so keep an eye on your inbox.
How to claim NOW Broadband rewards
NOW Broadband don't offer as many extra perks as other providers, but when they do have them they'll send the info on how to claim via email. You should get this within two weeks of your service being activated.
How to claim EE rewards
EE Broadband regularly offer cashback or Amazon gift cards as a reward for signing up. If you're eligible for one of the gift cards you'll be sent an email with instructions on how to claim it after your broadband goes live.
How to claim TalkTalk rewards
When TalkTalk offer rewards, they're normally either e-gift cards for specific stores or vouchers to be spent on the high street. Look out for an email with all the details, and you should receive your reward within 90 days of activation.
How to claim Virgin Media rewards
Virgin Media rewards can include bill credit, tech products or even wine, and you don't normally have to claim. The credit will be applied to your bill automatically, and any free gift will be sent out within 28 days of installation of your Virgin service.
To see what free gifts are available right now, take a look at the best broadband deals available today.
If there's one thing we recommend above everything else it's that you should never stay on your old broadband deal once your contract has ended.
Now a new study from Zen Broadband has shown that people over 55 are the most likely to do exactly that - and they're leaving themselves open to being hit with massive price hikes.
The survey shows that 83% of over-55s haven't switched broadband providers in the last year, and in some cases have never switched at all. This contrasts to the under-24s who are much happier to shop around for a better deal - over half have moved to a new provider in the last 12 months alone.
Data from industry watchdog Ofcom shows that some 25 thousand people come to the end of their broadband deal every day. Anyone who remains on that same deal will be hit by an immediate price rise of as much as 60% as the introductory price they were offered comes to an end. And that's followed by further annual - and sometimes even mid-year - increases.
If you don't take action when your contract ends you can easily wind up wasting hundreds of pounds a year. It's estimated that as many as nine million of us are paying too much.
Ofcom changed the rules earlier this year to try and address the problem. Your broadband provider now has to contact you when your contract is coming to an end to let you know how much the price is about to go up, and to show you what better deals they've got to offer. The changes came into force in February, so it's still too early to know what impact they've had.
So why aren't people switching? The Zen survey shows that apathy plays a part for around a third of people. But the biggest worry for non-switchers - 43% of the over 55 group - is that they'll end up with a worse service if they move to another provider.
If you share this concern, it's worth remembering that you don't actually have to change ISPs to get a cheaper deal. At the very least you should give your existing provider a call to negotiate a better price. Have a look at what other providers are offering first, so you know the going rate, and you'll find that they'll be more than happy to give you something better in return for you committing yourself to them for another year or two.
You can also check out our customer reviews to get an idea of the kind of service you'll receive from all the main broadband suppliers.
You'll get the best deals if you're willing to change broadband suppliers, and switching is a lot easier than you might think. In most cases (the main exception being if you're moving from or to Virgin Media) your new provider will handle the entire process for you. The survey revealed that nearly half of those asked found the process easier than expected, and a huge 89% believed they had benefited from making the switch.
Are you coming to the end of your contract soon? Why not use our postcode checker to find the best broadband deals available in your area today. In just a few minutes you could easily save yourself £150 or more this year.
The average Brit is now spending over four hours a day online, according to a new Ofcom study.
The industry watchdog's latest Online Nation report shows that a combination of factors have caused internet use to surge to record levels, up by almost an hour a day in less than two years.
Inevitably, the coronavirus lockdown was part of the cause - the Zoom video conferencing app, for instance, has grown by nearly 2000%, from 659 thousand UK users to over 13 million in just four months. But it's not just that. The popularity of streaming services continues to grow, plus there's the emergence of video sharing sites like Twitch and TikTok. The latter has moved well beyond its initial teen user base, with 12.9 million UK adults now joining in.
Even as the lockdown begins to ease, it's unlikely that our online activity is going to decline. So the question is, is your broadband connection up to the demands of this "new normal"?
Signs that your service might be struggling include:
Downtime - we know that the internet infrastructure held up remarkably well during the lockdown, but if your connection keeps dropping, or you're being left without service for hours at a time, it's often a sign that it might be time to look elsewhere.
Slow downloads or uploads - your download and upload speeds will slow down when you've got more people sharing your connection at the same time. Speed problems can be especially noticeable when your usage patterns change - like when you're working from home and sharing large files or connecting to your office server.
Poor video performance - nothing ruins a boxset binge more than buffering, or even just seeing the picture quality plummet. Both are signs that your broadband can't keep up with the demands of your chosen streaming TV service.
Laggy gaming or video calls - speed problems can also ruin the picture or sound quality in your video calls, and render online games unplayable. Occasional lag is to be expected, but if you keep seeing it it might be time for an upgrade.
The best broadband upgrades
So what should you look for in an upgrade? Try and prioritise what you need. That could be a faster service generally, or more specifically faster uploads. Or perhaps a more reliable service, or better customer support.
The obvious upgrade, if you haven't already made it, is to go from standard broadband to fibre. An entry level fibre deal will triple your download speed and should only cost a few pounds extra each month. If you're upgrading to a new deal with your existing provider you might even be able to negotiate a better offer. Plusnet and SSE currently offer the cheapest fibre broadband deals.
The next step is from the basic fibre (around 36Mb) to the higher end fibre, with speeds around 63Mb. Vodafone and TalkTalk have the cheapest deals at this faster speed.
If even that isn't enough, you can get over 100Mb speeds from a number of ISPs. The most widely available are from Virgin Media, who offer speeds up to 516Mb on average. Other big name providers like Vodafone and BT also offer ultrafast packages, but only in certain areas. These faster speeds will give you much better upload speeds as well as downloads.
If reliability and customer service are a bigger priority, the best way to check what you can expect from each provider is to read their customer reviews. Dig into our thousands of reviews for help on deciding your next move.
Ready to start shopping for a new internet deal? Use our postcode checker to find the best broadband offers where you live.
After a three month delay the Premier League season is finally set to return. It kicks off again on 17 June with a double header including the Man City - Arsenal game. With no fans allowed in the stadiums, all the remaining 92 matches will be shown live on TV, across a mix of free-to-air and premium channels.
Here's how you can watch.
How to watch Premier League games for free
For the first time ever, Premier League games will be shown live on free-to-air TV. There will be 33 free matches in all, spread across three channels.
BBC: The BBC will be showing four matches, starting with Bournemouth vs Crystal Palace on 20 June. The Beeb will also have their usual FA Cup coverage when the competition resumes on 27 June.
Amazon: Amazon have also got four games, which begin with Palace against Burnley on 29 June. You'll be able to watch these even if you aren't a Prime subscriber (although you probably will need a normal Amazon account).
Pick: The remaining 25 free games are on the Pick channel. "What is Pick?", you ask. Good question! It's a channel owned by Sky that you can watch for free on every platform. You'll find it on Freeview channel 11, Freesat channel 144, Sky channel 159 and Virgin Media channel 165.
Don't assume that it's just the less fashionable games that will be available for free. Pick will be showing the Merseyside derby on Sunday 21 June, which could be the night that Liverpool are finally confirmed as champions.
How to watch Premier League football on Sky Sports and BT Sport
If the free coverage isn't enough for you, now's the perfect time to subscribe to a premium sports channel. If you've got broadband from the likes of Sky or BT you should be able to add the channels to your existing deal, or you could even consider switching providers and making a saving on a bundle.
Sky Sports have got 39 exclusive matches (they'll also be showing the games on Pick), which begins with Aston Villa vs Sheffield Utd at 6pm on 17 June. They've got the pick of the big fixtures. They will also be covering the Championship, currently slated to resume on 20 June.
BT Sport will be showing 20 games - 12 more than they originally had - with the first seeing Watford take on Leicester at 12.30pm on 20 June. They've also got the rights to the Champions League, although there's no date yet for when that will come back.
There are four main ways to sign up to watch Premier League football on Sky Sports and BT Sport.
Sky: The most obvious way to get Sky Sports is direct from Sky, via a dish, and you can add BT Sport to your package as well. You can sign up to Sky regardless of what internet provider you use, although you should be able to save on your monthly bill by taking it as part of a bundle with Sky broadband.
BT: BT now offer a full BT TV service to their broadband customers. This gives you a choice of channel packages, with the sports offerings including BT Sport along with all the Sky Sports channels streamed through NOW TV. What we like about BT TV is that even though you have to take a 24 month contract, your choice of channels is flexible. So, you can sign up for the football now, then when the season ends you can switch to a movie package instead.
Virgin Media: You can get Sky Sports and BT Sport through Virgin Media both as a standalone service or as part of a bundle with Virgin Media broadband. Virgin offer some of the fastest broadband plans that are widely available, with speeds up to an average of 516Mb.
NOW TV: With the streaming service NOW TV you can watch Sky Sports without a dish. It can work out a little more expensive than getting it through Sky, but that's because you don't need a contract - you can cancel at any time. NOW TV doesn't offer BT Sport. You can make further savings by getting the service with a NOW Broadband bundle.